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mercredi 30 avril 2014

My upgrading to 11 experience thus far...

I purchased a new MacBook Pro a few days ago. On my old laptop I had Protools 9 running which I use a lot. I also purchased an iLok 2 and the upgrade from Protools 9 to 11.



I would have liked to have been able to keep 9 on my old laptop especially whilst trying to install 11 on my new one. However you have to give up your license for 9 in order to use 11.



This baffles me. What difference does this make to Avid if I can still run Protools 9 on a 6 year old laptop or not?



Anyway, my new iLok2 within 2 hours of use has stopped working. I tried again today, and briefly for the first time ever I was able to launch Protools 11. But within 5 mins the iLok2 stopped working (no light).



So I'm now left with no access to Protools on either laptops as my license from my original iLok for Protools 9 has been taken away and my new iLok2 has packed in.



I'm currently touring the USA/Canada until the 7th June mixing FOH for a band touring with an Avid SC48. What am I supposed to do to get this working again? I can't realistically send the iLok2 back to iLok as they then ship to your house and I won't be there until mid June.



I suppose my main point here is why does Avid make upgrading software so complicated, and why did I have to surrender software which I bought previously....



Also why on Earth is there no helpline for iLok???



Wish I had just stuck with PT9 :(




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