M-Box3 Driver Causing Blue Screen (Fully Detailed Crash Reports Attached)

Hello Avid,



I have been using the Mbox3 for a few months now and ever since I have started using it my computer has been throwing bug checks (aka Blue Screens).



I decided to look into the issue behind these bug checks and found that your driver for the Mbox titled "AvidMbox.SYS" has a bug in it that needs to be fixed. I have ruled out all other potential causes for the bug checks. This means that it is your driver that is causing them. They tend to occur when I have been using the Mbox3 to communicate through skype. I'm not sure if this is the reason it is crashing but it is something to consider.



I am running the latest drivers (at this time the latest driver is version 1.1.10 for windows).



My computer specs:

Asus Crosshair V Formula Z Motherboard

Asus Xonar Essence STX Sound Card

3 Seagate Barracuda 1TB HDDs

AMD FX 8350 8-core CPU

MSI Radeon HD 7770 Graphics Card

Avid Mbox 3 with driver version 1.1.10

AudioTechnica AT2020 Microphone

Windows 7 HomePremium 64-bit. Updated to the latest version.

(If you would like to know any more specs please ask)



This needs to be fixed! You have released a driver that can potentially harm your customers computers.



A PDF with all of the crash reports has been attached.

These crash reports were created using the Windows Debugger (WinDbg.exe)



Thanks and I hope you take the time to fix this issue.

-Ethan Harte

Attached Files

AvidMbox3_BugCheckDebug.pdf (48.1 KB)