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mardi 10 mars 2015

Not responding followed by PC freeze/crash when opening sessions

Hi,



So i've been using PT10 for a few years now and since i built a new PC i started having this issue. Basically at random times when i try opening a session i get a "Pro tools has stopped working" message and as i try to close it, a few seconds later the whole system freezes and i have to reboot it. I can't seem to identify any pattern on which sessions or what circumstances it happens, it seems to happen randomly. Sometimes i can work for hours straight without an issue or other times i get 3 crashes in a row trying to open sessions until i finally succeed, and it doesn't seem to be tied to any specific sessions. I'm honestly at a loss and would appreciate any help on this. Below i'll specify as much information i can and the requested Sandra report:





Pro Tools version 10.3.10

Hardware: Mbox Mini - Package 1.1.8.

- Firmware 0.7.0.



SiSoftware Sandra



ID

Host Name : Kraken-PC

Workgroup : WORKGROUP



Computer

Model : ASUS All Series ASUS MB

Serial Number : System Ser**********

Chassis : Desktop

Mainboard : ASUS SABERTOOTH Z97 MARK 2

Serial Number : 1405266********

BIOS : AMI (OEM) 0902 05/09/2014

Intel vPro : 9.01.01.1000

Total Memory : 8GB DIMM DDR3



Processors

Processor : Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (4C 8T 4GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)

Socket/Slot : FC LGA1150



Chipset

Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.87GHz 128-bit



Memory Module(s)

Memory Module : Kingston KHX1866C10D34G 4GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)

Memory Module : Kingston KHX1866C10D34G 4GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)



Video System

Monitor/Panel : Samsung S22D300

(1920x1080, 21.5")

Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.0 1.11GHz/1.46GHz, 1.8MB L2, 4GB 7GHz 256-bit, PCIe 3.00 x16)



Graphics Processor

CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)

OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)

Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)



Storage Devices

Western Digital WDC WD5000AAKS-75A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)

TOSHIBA MQ01ABD100 (1TB, USB2/SATA300, 2.5", 5400rpm, 8MB Cache) : 932GB (D:)



Logical Storage Devices

System Reserved : 100MB (NTFS)

TOSHIBA EXT (D:) : 932GB (NTFS) @ TOSHIBA MQ01ABD100 (1TB, USB2/SATA300, 2.5", 5400rpm, 8MB Cache)

Hard Disk (C:) : 466GB (NTFS) @ Western Digital WDC WD5000AAKS-75A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)



Peripherals

LPC Hub Controller 1 : ASUS 9 Series Chipset Family Z97 LPC Controller

Audio Device : ASUS 9 Series Chipset Family HD Audio Controller

Audio Codec : Realtek Semi 0900

Audio Device : ASUS GM204 High Definition Audio Controller

Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge

Disk Controller : ASUS 9 Series Chipset Family SATA Controller [AHCI Mode]

USB Controller 1 : ASUS 9 Series Chipset Family USB xHCI Controller

USB Controller 2 : ASUS 9 Series Chipset Family USB EHCI Controller #2

USB Controller 3 : ASUS 9 Series Chipset Family USB EHCI Controller #1

USB Controller 4 : ASUS ASM1042A USB 3.0 Host Controller

SMBus/i2c Controller 1 : Intel ICH SMBus



Printers and Faxes

Printer : Microsoft XPS Document Writer (600x600, Colour)

Fax : Microsoft Shared Fax Driver (200x200)



Network Services

Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet, 100Mbps)



Operating System

Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)

Platform Compliance : x64



Windows Experience Index

Current System : 5.9





Thank you in advance.




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