Hi,
So i've been using PT10 for a few years now and since i built a new PC i started having this issue. Basically at random times when i try opening a session i get a "Pro tools has stopped working" message and as i try to close it, a few seconds later the whole system freezes and i have to reboot it. I can't seem to identify any pattern on which sessions or what circumstances it happens, it seems to happen randomly. Sometimes i can work for hours straight without an issue or other times i get 3 crashes in a row trying to open sessions until i finally succeed, and it doesn't seem to be tied to any specific sessions. I'm honestly at a loss and would appreciate any help on this. Below i'll specify as much information i can and the requested Sandra report:
Pro Tools version 10.3.10
Hardware: Mbox Mini - Package 1.1.8.
- Firmware 0.7.0.
SiSoftware Sandra
ID
Host Name : Kraken-PC
Workgroup : WORKGROUP
Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS SABERTOOTH Z97 MARK 2
Serial Number : 1405266********
BIOS : AMI (OEM) 0902 05/09/2014
Intel vPro : 9.01.01.1000
Total Memory : 8GB DIMM DDR3
Processors
Processor : Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (4C 8T 4GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150
Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.87GHz 128-bit
Memory Module(s)
Memory Module : Kingston KHX1866C10D34G 4GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)
Memory Module : Kingston KHX1866C10D34G 4GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)
Video System
Monitor/Panel : Samsung S22D300
(1920x1080, 21.5")
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.0 1.11GHz/1.46GHz, 1.8MB L2, 4GB 7GHz 256-bit, PCIe 3.00 x16)
Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
Storage Devices
Western Digital WDC WD5000AAKS-75A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
TOSHIBA MQ01ABD100 (1TB, USB2/SATA300, 2.5", 5400rpm, 8MB Cache) : 932GB (D:)
Logical Storage Devices
System Reserved : 100MB (NTFS)
TOSHIBA EXT (D:) : 932GB (NTFS) @ TOSHIBA MQ01ABD100 (1TB, USB2/SATA300, 2.5", 5400rpm, 8MB Cache)
Hard Disk (C:) : 466GB (NTFS) @ Western Digital WDC WD5000AAKS-75A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Peripherals
LPC Hub Controller 1 : ASUS 9 Series Chipset Family Z97 LPC Controller
Audio Device : ASUS 9 Series Chipset Family HD Audio Controller
Audio Codec : Realtek Semi 0900
Audio Device : ASUS GM204 High Definition Audio Controller
Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge
Disk Controller : ASUS 9 Series Chipset Family SATA Controller [AHCI Mode]
USB Controller 1 : ASUS 9 Series Chipset Family USB xHCI Controller
USB Controller 2 : ASUS 9 Series Chipset Family USB EHCI Controller #2
USB Controller 3 : ASUS 9 Series Chipset Family USB EHCI Controller #1
USB Controller 4 : ASUS ASM1042A USB 3.0 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet, 100Mbps)
Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64
Windows Experience Index
Current System : 5.9
Thank you in advance.
So i've been using PT10 for a few years now and since i built a new PC i started having this issue. Basically at random times when i try opening a session i get a "Pro tools has stopped working" message and as i try to close it, a few seconds later the whole system freezes and i have to reboot it. I can't seem to identify any pattern on which sessions or what circumstances it happens, it seems to happen randomly. Sometimes i can work for hours straight without an issue or other times i get 3 crashes in a row trying to open sessions until i finally succeed, and it doesn't seem to be tied to any specific sessions. I'm honestly at a loss and would appreciate any help on this. Below i'll specify as much information i can and the requested Sandra report:
Pro Tools version 10.3.10
Hardware: Mbox Mini - Package 1.1.8.
- Firmware 0.7.0.
SiSoftware Sandra
ID
Host Name : Kraken-PC
Workgroup : WORKGROUP
Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS SABERTOOTH Z97 MARK 2
Serial Number : 1405266********
BIOS : AMI (OEM) 0902 05/09/2014
Intel vPro : 9.01.01.1000
Total Memory : 8GB DIMM DDR3
Processors
Processor : Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (4C 8T 4GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150
Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.87GHz 128-bit
Memory Module(s)
Memory Module : Kingston KHX1866C10D34G 4GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)
Memory Module : Kingston KHX1866C10D34G 4GB DIMM DDR3 PC3-14900U DDR3-1868 (10-11-10-30 5-42-14-7)
Video System
Monitor/Panel : Samsung S22D300
(1920x1080, 21.5")
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.0 1.11GHz/1.46GHz, 1.8MB L2, 4GB 7GHz 256-bit, PCIe 3.00 x16)
Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.11GHz/1.46GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
Storage Devices
Western Digital WDC WD5000AAKS-75A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
TOSHIBA MQ01ABD100 (1TB, USB2/SATA300, 2.5", 5400rpm, 8MB Cache) : 932GB (D:)
Logical Storage Devices
System Reserved : 100MB (NTFS)
TOSHIBA EXT (D:) : 932GB (NTFS) @ TOSHIBA MQ01ABD100 (1TB, USB2/SATA300, 2.5", 5400rpm, 8MB Cache)
Hard Disk (C:) : 466GB (NTFS) @ Western Digital WDC WD5000AAKS-75A7B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Peripherals
LPC Hub Controller 1 : ASUS 9 Series Chipset Family Z97 LPC Controller
Audio Device : ASUS 9 Series Chipset Family HD Audio Controller
Audio Codec : Realtek Semi 0900
Audio Device : ASUS GM204 High Definition Audio Controller
Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge
Disk Controller : ASUS 9 Series Chipset Family SATA Controller [AHCI Mode]
USB Controller 1 : ASUS 9 Series Chipset Family USB xHCI Controller
USB Controller 2 : ASUS 9 Series Chipset Family USB EHCI Controller #2
USB Controller 3 : ASUS 9 Series Chipset Family USB EHCI Controller #1
USB Controller 4 : ASUS ASM1042A USB 3.0 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet, 100Mbps)
Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64
Windows Experience Index
Current System : 5.9
Thank you in advance.
Aucun commentaire:
Enregistrer un commentaire