I have three incidents opened with Tech Support , one for 20 days.
One of them has been a reopened case since they never fixed it last year.
The recommendation was : "Delete ProTools preference folder" for all my problems. Nice !!
I will say, since I've been paying for my Ultimate / HDX system support / maintenance religiously they should freeze the "clock" on the maintenance payment and until they fix my issues I should not be told or forced to renew my payment for continued support.
Does anybody have this kind of issues with AVID?
One of them has been a reopened case since they never fixed it last year.
The recommendation was : "Delete ProTools preference folder" for all my problems. Nice !!
I will say, since I've been paying for my Ultimate / HDX system support / maintenance religiously they should freeze the "clock" on the maintenance payment and until they fix my issues I should not be told or forced to renew my payment for continued support.
Does anybody have this kind of issues with AVID?
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