Might any of you smart people out there have any advice for me on this? I just bought a new iMac, a new iLok2 (and downloaded the license management software) and just purchased the crossgrade update to go from PT8 LE to11. I am at the activation screen where it asks for my iLok #- that part seems fine.
The next field is asking the hardware device I am using to qualify for this upgrade and I have chosen Mbox 2 from the dropdown and then it asks for the serial #. I am entering the 11 digit code beneath the small bar code on the bottom right of the back of the mBox. It is labeled "serial number". When I hit enter, the field just goes empty again. It ends with 00B, so I've tried that as Os and as zeros, but to no avail.
Any idea what I'm doing wrong? Thanks for any help.
The next field is asking the hardware device I am using to qualify for this upgrade and I have chosen Mbox 2 from the dropdown and then it asks for the serial #. I am entering the 11 digit code beneath the small bar code on the bottom right of the back of the mBox. It is labeled "serial number". When I hit enter, the field just goes empty again. It ends with 00B, so I've tried that as Os and as zeros, but to no avail.
Any idea what I'm doing wrong? Thanks for any help.
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