Could not create a new document because Access violation occurred, unable to read loc

Could not create a new document because Access violation occurred, unable to read location: 0x0000000000000010.



Just bought PT11 and I'm getting this error every time I load it.

It appears to be loading ok, the ilok is updated, but I cant load or create any documents. any ideas would be most gratefully received.



im running a pc, windows 8.1.

cheers

mark