Pt 11 6 1/2 hours still trying to Activate

Hi I purchased and received this morning my Activation card for PT 10 to PT 11 upgrade. I went on my Avid account this morning and clicked Software Activation and Download. I entered my Activation code correctly and then entered my iLok user id (not the ilok serial number) and clicked activate. I've been watching that little circle thingy going around and round in the upper right corner as the Activation site tries to go to redemption/ilok account or wherever it goes. I have no Anti Virus on that Pro Tools Pc so it's not that. I use Internet Explorer. Yes my iLok 2 is plugged into that Pc. For a couple of days before this I even tried to link my Avid Account with my iLok account and it times out within a few seconds before I can type in iLok password. Anyways this is why I very seldom upgrade because it has always taken days to activate with Avid. Any other software companies, I can download-activate within a few minutes. I have high speed internet. Any of you had this same problem? Thanks J.