PT 4 year free upgrade - 12

I bought PT 10(Student) in Oct. 2012, so I'm still in the 4 year period. Last night, I went to do the upgrade to 12. I had 11 installed from the last free upgrade under the 4 years, and when I went through the process for 12, all kinds of terrible things happened. The update for 12 showed up in my "products not yet downloaded" section (theres a post on the forum of the steps i went through). I guess that makes you surrender your key for 11, which is fine. Though PT 11 was what i had installed. So after i activated the key for 12 on my iLok, i could no longer boot into 11(since i dont have a serial anymore) there was no download like for 12 in the "My products and subscriptions"(all the PT 11 links are still there) last night there was a sub folder for 12 but it said something along the lines of "there is no download available, its just a serial" For whatever reason the PT uninstaller didnt want to run to get 11 off to downgrade back to 10, so i could at least use the software(this was a must as im currently taking classes) I finally got 11 off and 10 back on, but now 12 is completely out of the picture. Its not in my "products not yet downloaded" or my "products and subscriptions"(like it was last night) my iLok shows a "Pro Tools 10/12 (NT) (2)" The drop down then shows "Pro Tools 10" and "Pro Tools 12" so the key is on my iLok. Has this happened to anyone, and does anyone have any possible suggestions on getting the download for 12?

Thanks.