Linking ilok account to avid Account

I am getting the following error
Failed to access the User ID. Please try again.

I can sign in on ilok.com and the ILM no problem - but can't link my ilok account to my Avid Account. Thus I am unable to register my Pro Tools license.
Not sure why this is so difficult Register this confirm address confirm email .....
lots of steps to even get Pro tools up and running..... :confused: