Impossible for me to buy protools 12 online

I have owned Protools for 20 years. Over the past month I have tried four different times to buy, online, a protools 12 upgrade. Each time I get the same response. First I order the upgrade, then I add a new ilok key to buy, then I fill in some basic info about myself and your website recognizes me as already having an account. Next, I arrive at a page called "address and validation". But at that point a little wheel starts spinning on the page. I am unable to proceed. After five minutes the wheel stops and I am informed to start over. In other words, Avid doesn't have my sale, and I can't upgrade to Protools 12. Today I tried calling Avid to find out what was happening, and maybe you could take my order by phone. No such luck. I called 800 949 AVID, and went through the phone tree to finally talk to some guy with a very bad phone connection. He told me he was the guy I wanted to talk to, so we proceeded. He first told me that, yes, other people besides myself have been unable to get through the online upgrade process. He then asked for my name and phone, and my info came up on his computer screen. He told me to hold on, because he wanted to transfer me to online sales. I waited a few minutes but the phone went blank followed by my own buzz tone.

Avid, how do I buy an upgrade? I don't know to do it. I am no longer willing to keep trying by punching in the same info on your upgrade website. Sincerely, it doesn't lead me anywhere.

If someone on your side is reading this message, is it too much to ask to ask someone in sales to call me so I can upgrade to Protools 12? My name is Jim Nollman. You have my phone because, indeed, I do have an active Avid account. I don't mean to sound snarky, but I hope you take this letter as a signal that you need to do a little repair work on your upgrade website. And on your phone tree as well.

Impossible for me to buy protools 12 online