Hi guys,
My S6 support contract has either recently expired or will expire shortly. I have no record of it at all in my Avid account, but apparently it exists! I have never received any notification of my support plan, or notification that it was about to expire or needed to be renewed.
So the question is, how do I renew it? There is no "S6 support contract" in the Avid webstore, no acknowledgement of it in my Avid account, no renew button, and nobody seems to be able to tell me how I can keep it current.
I also note that when I bought the console, there was no mention that I can recall of having to have a support contract to keep current, and I have not seen anywhere any mention of how much this support contract costs, or what it covers. Also what happens if the support plan lapses and then I want to renew?
Can someone possibly shed some more light on this for me? Thanks!
My S6 support contract has either recently expired or will expire shortly. I have no record of it at all in my Avid account, but apparently it exists! I have never received any notification of my support plan, or notification that it was about to expire or needed to be renewed.
So the question is, how do I renew it? There is no "S6 support contract" in the Avid webstore, no acknowledgement of it in my Avid account, no renew button, and nobody seems to be able to tell me how I can keep it current.
I also note that when I bought the console, there was no mention that I can recall of having to have a support contract to keep current, and I have not seen anywhere any mention of how much this support contract costs, or what it covers. Also what happens if the support plan lapses and then I want to renew?
Can someone possibly shed some more light on this for me? Thanks!
How to renew S6 support contract?
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