I Lost my USB iLok.
Both Avid and iLok make the replacement of an iLOK *EXTREMELY* confusing and difficult.
I purchased a new one because someone in the Discussion group told someone else they needed to. So now, most likely, I am out $50 because Avid would not allow me to contact support directly for an incredibly simple question.
The iLOK account shows I have Pro Tools 10 license and TWO iloks, but of course iLok will not allow me to de-activate the old one and activate the new one because that's not confusing enough.
So please verify and mark this as a solution if correct:
Do I have to:
1) Submit an RMA for the old iLok and potentially have iLok erase my ALREADY REGISTERED LICENSE ( and risk losing another $600.00) for a license of Pro Tools when they claim they can't find it later?
2) Do I then need to Pay for a Support Incident ($39 and another $49 for a 3rd ilok) so that someone at Avid can click on a button to assign a license to a NEW iLok -> which they will charge me for again?
For the love of God, please make a list of steps to follow. When it fails, I have no one at Avid that will care that I lost my license.
Both Avid and iLok make the replacement of an iLOK *EXTREMELY* confusing and difficult.
I purchased a new one because someone in the Discussion group told someone else they needed to. So now, most likely, I am out $50 because Avid would not allow me to contact support directly for an incredibly simple question.
The iLOK account shows I have Pro Tools 10 license and TWO iloks, but of course iLok will not allow me to de-activate the old one and activate the new one because that's not confusing enough.
So please verify and mark this as a solution if correct:
Do I have to:
1) Submit an RMA for the old iLok and potentially have iLok erase my ALREADY REGISTERED LICENSE ( and risk losing another $600.00) for a license of Pro Tools when they claim they can't find it later?
2) Do I then need to Pay for a Support Incident ($39 and another $49 for a 3rd ilok) so that someone at Avid can click on a button to assign a license to a NEW iLok -> which they will charge me for again?
For the love of God, please make a list of steps to follow. When it fails, I have no one at Avid that will care that I lost my license.
Incredibly Complex iLok replacement
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