message stuck on screen

I have an avid mc control, after powering up the unit the screen is stuck on the euphonix screen. Is my unit broken or is there a reset that i can do to fix this problem. I used the ethernet cord that came with the unit and also a separate cord. It was plugged into a switch and i also plugged the cord into the mac directly and still the same issue. Is there anything i can do. Thx for any help you can give.