Install Issue

I ordered PT11 via Sweetwater because Avid will be down until November. I will be talking to my sales rep about this but thought I would ask here, as well.



I was provided with an activation code and a link to Avid. Once accessing my account, it asks me for the activation code. I enter the code and it takes me to a page that asks for the iLok ID, the audio interface type and the serial number on the interface (mBox 2). I enter the serial number from the interface (confirmed from the original registration card from Avid), hit enter and nothing happens. I looked for videos but those available address upgrading from an earlier version to 11 via an Avid purchase or buying 11 outright from Avid.



Thanks for any ideas.



Basil