Hi folks. I apologize upfront if the info I need is in other threads or if I am unclear below. I'm am completely at my wit's-end today.
My old PPC mac just died so I want to buy the ProTools crossgrade to go from PT LE 7.4.2 to PT 11 on my 2008 Mac Pro. Buying the software and loading it (hopefully) won't be a problem, but I can't even get that far.
The trouble is that on my Avid account, it only lists my Ignition Pack under My Products, and not the PT software itself. I know I registered my LE and MBox2Pro back in 2008, so I can't figure out what's up or how to fix it. When I try to add it in, it asks for a System ID, but I'm not even sure if that existed when I bought it because Avid didn't own DigiDesign yet.
My concern is buying the crossgrade but not being able to authenticate it because Avid doesn't think I own LE 7.4.2.
PLEASE HELP.
My old PPC mac just died so I want to buy the ProTools crossgrade to go from PT LE 7.4.2 to PT 11 on my 2008 Mac Pro. Buying the software and loading it (hopefully) won't be a problem, but I can't even get that far.
The trouble is that on my Avid account, it only lists my Ignition Pack under My Products, and not the PT software itself. I know I registered my LE and MBox2Pro back in 2008, so I can't figure out what's up or how to fix it. When I try to add it in, it asks for a System ID, but I'm not even sure if that existed when I bought it because Avid didn't own DigiDesign yet.
My concern is buying the crossgrade but not being able to authenticate it because Avid doesn't think I own LE 7.4.2.
PLEASE HELP.
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