Not sure if this is the right thread for my question…
On 10/28/2014 I purchased the PT11HD Upgrade from PT9/10+CPTK from Sweetwater for $599. On 5/29/2015 I received the PT12HD Upgrade and Support Plan 2015 Update and iLok asset states Support 2016.
A few questions:
How do access Support as I have no System ID?
When does my current "Support" expire? March 2016?
As an early adopter, am I entitled to the Added Value Content, as I currently have a plan?
Must I purchase another $599 plan before 2016 or can I do the $399 option?
I'm not clear on where I stand and I feel like I supported Avid's "Kickstarter PT12 Campaign" and am not getting any clear answers.
Thanks for any info.
On 10/28/2014 I purchased the PT11HD Upgrade from PT9/10+CPTK from Sweetwater for $599. On 5/29/2015 I received the PT12HD Upgrade and Support Plan 2015 Update and iLok asset states Support 2016.
A few questions:
How do access Support as I have no System ID?
When does my current "Support" expire? March 2016?
As an early adopter, am I entitled to the Added Value Content, as I currently have a plan?
Must I purchase another $599 plan before 2016 or can I do the $399 option?
I'm not clear on where I stand and I feel like I supported Avid's "Kickstarter PT12 Campaign" and am not getting any clear answers.
Thanks for any info.
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