Good afternoon everyone:
I just upgraded to Pro Tools 10.3.10. After starting up Pro Tools, I am having trouble opening my sound card and get the error displayed above.
I am windows 7 64 bit, SP 1, the sound card is EMU 0404 USB. I installed the most recent driver for the sound card available (which is from 2011, the model was discontinued several years ago).
The Sandra report is below. Any thoughts and suggestions are appreciated.
SiSoftware Sandra
ID
Host Name : Peter-PC
Workgroup : WORKGROUP
Computer
Model : GigaByte P35-S3G
Chassis : GigaByte Desktop
Mainboard : GigaByte P35-S3G
BIOS : Award (OEM) F2 11/30/2007
Total Memory : 16GB DIMM DDR2 DDR3
Processors
Processor : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4C 1.6GHz/2.4GHz, 2x 4MB L2)
Socket/Slot : FC LGA (Socket T)
Chipset
Memory Controller : Gigabyte P35/G33/G31 Processor to I/O Controller 4x 267MHz (1GHz), 2x 8GB DIMM DDR2 DDR3 802MHz 128-bit
Memory Module(s)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Video System
Monitor/Panel : ACR G276HL
(1920x1080, 27.2")
Video Adapter : NVIDIA GeForce 7300 GS (4PS3.0, 3VS3.0 552MHz, 256MB DDR3 810MHz/1.6GHz 64-bit, PCIe 1.00 x16)
Graphics Processor
Storage Devices
Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm) : 3TB (F:)
WDC WD5000AAJS-22YFA0 (500.1GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 466GB (E:)
WDC WD2500AAJS-00VWA0 (250GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 233GB (C:) (D:)
Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm) : 3TB (I:)
SanDisk Cruzer Glide (7.8GB, USB2) : 7GB (G:)
ATAPI DVD A DH20A4P (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)
Logical Storage Devices
F (F:) : 3TB (NTFS) @ Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm)
E: (E:) : 466GB (NTFS) @ WDC WD5000AAJS-22YFA0 (500.1GB, SATA300, 3.5", 7200rpm, 8MB Cache)
BOOT (C:) : 102GB (NTFS) @ WDC WD2500AAJS-00VWA0 (250GB, SATA300, 3.5", 7200rpm, 8MB Cache)
I (I:) : 3TB (NTFS) @ Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm)
Removable Drive (G:) : 7GB (FAT32) @ SanDisk Cruzer Glide (7.8GB, USB2)
XP64 (D:) : 131GB (NTFS) @ WDC WD2500AAJS-00VWA0 (250GB, SATA300, 3.5", 7200rpm, 8MB Cache)
Optical Drive (H:) : N/A @ ATAPI DVD A DH20A4P (ATA66, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
LPC Hub Controller 1 : Gigabyte (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8718F
Disk Controller : Gigabyte (ICH9) 2 port Serial ATA Storage Controller 1
Disk Controller : Gigabyte (ICH9) 2 port Serial ATA Storage Controller 2
Disk Controller : Gigabyte JMB368 IDE Controller
USB Controller 1 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 2 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 3 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 4 : Gigabyte (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 6 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 7 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 8 : Gigabyte (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : ADS Technologies TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON Artisan 710 Series (360x360, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : Brother DCP-7020 USB Printer (600x600, USB)
Peripherals
Media Player : SanDisk Cruzer Glide (7.3GB)
Network Services
Network Adapter : Realtek PCI GBE Family Controller (Ethernet, 1Gbps)
Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64
Windows Experience Index
Current System : 2.2
I just upgraded to Pro Tools 10.3.10. After starting up Pro Tools, I am having trouble opening my sound card and get the error displayed above.
I am windows 7 64 bit, SP 1, the sound card is EMU 0404 USB. I installed the most recent driver for the sound card available (which is from 2011, the model was discontinued several years ago).
The Sandra report is below. Any thoughts and suggestions are appreciated.
SiSoftware Sandra
ID
Host Name : Peter-PC
Workgroup : WORKGROUP
Computer
Model : GigaByte P35-S3G
Chassis : GigaByte Desktop
Mainboard : GigaByte P35-S3G
BIOS : Award (OEM) F2 11/30/2007
Total Memory : 16GB DIMM DDR2 DDR3
Processors
Processor : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4C 1.6GHz/2.4GHz, 2x 4MB L2)
Socket/Slot : FC LGA (Socket T)
Chipset
Memory Controller : Gigabyte P35/G33/G31 Processor to I/O Controller 4x 267MHz (1GHz), 2x 8GB DIMM DDR2 DDR3 802MHz 128-bit
Memory Module(s)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Patriot Memory PSD24G8002 4GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Video System
Monitor/Panel : ACR G276HL
(1920x1080, 27.2")
Video Adapter : NVIDIA GeForce 7300 GS (4PS3.0, 3VS3.0 552MHz, 256MB DDR3 810MHz/1.6GHz 64-bit, PCIe 1.00 x16)
Graphics Processor
Storage Devices
Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm) : 3TB (F:)
WDC WD5000AAJS-22YFA0 (500.1GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 466GB (E:)
WDC WD2500AAJS-00VWA0 (250GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 233GB (C:) (D:)
Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm) : 3TB (I:)
SanDisk Cruzer Glide (7.8GB, USB2) : 7GB (G:)
ATAPI DVD A DH20A4P (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)
Logical Storage Devices
F (F:) : 3TB (NTFS) @ Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm)
E: (E:) : 466GB (NTFS) @ WDC WD5000AAJS-22YFA0 (500.1GB, SATA300, 3.5", 7200rpm, 8MB Cache)
BOOT (C:) : 102GB (NTFS) @ WDC WD2500AAJS-00VWA0 (250GB, SATA300, 3.5", 7200rpm, 8MB Cache)
I (I:) : 3TB (NTFS) @ Seagate ST3000DM001-9YN166 (3TB, SATA600, 3.5", 7200rpm)
Removable Drive (G:) : 7GB (FAT32) @ SanDisk Cruzer Glide (7.8GB, USB2)
XP64 (D:) : 131GB (NTFS) @ WDC WD2500AAJS-00VWA0 (250GB, SATA300, 3.5", 7200rpm, 8MB Cache)
Optical Drive (H:) : N/A @ ATAPI DVD A DH20A4P (ATA66, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
LPC Hub Controller 1 : Gigabyte (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8718F
Disk Controller : Gigabyte (ICH9) 2 port Serial ATA Storage Controller 1
Disk Controller : Gigabyte (ICH9) 2 port Serial ATA Storage Controller 2
Disk Controller : Gigabyte JMB368 IDE Controller
USB Controller 1 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 2 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 3 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 4 : Gigabyte (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 6 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 7 : Gigabyte (ICH9) USB Universal Host Controller
USB Controller 8 : Gigabyte (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : ADS Technologies TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON Artisan 710 Series (360x360, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : Brother DCP-7020 USB Printer (600x600, USB)
Peripherals
Media Player : SanDisk Cruzer Glide (7.3GB)
Network Services
Network Adapter : Realtek PCI GBE Family Controller (Ethernet, 1Gbps)
Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64
Windows Experience Index
Current System : 2.2
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